Recently, I noticed that my kitchen sink sprayer was leaking, dripping from the base of the trigger handle.
I replaced the O-ring hoping that would solve the problem, nope.
I went to Lowes where I knew my handyman buddy bought it, and based on the shape of the unit I determined out that it was Delta Lorain and the finish is Venetian bronze. The problem is I never registered it and the receipt is nowhere to be found. (I was on the road all of the time and never had time to do anything regarding registering products and managing receipts) I went to the website expecting and hoping to buy a spray handle. I bought it a few years back, and the representative got back to me, asked me when I thought I bought it, and a picture of the failed part. I told them that all I needed was the sprayer handle. They sent a new sprayer, bushings, hose, and trim piece. Expedited delivery.
I screwed in the new handle, problem solved.
The faucet comes with a lifetime warranty, which I would think is great in and of itself, but lacking the receipt did not matter to them.
That is some customer service!
Last Edit: Apr 7, 2021 18:23:22 GMT -5 by trailboss
"Governments may think and say as they like, but force cannot be eliminated, and it is the only real and unanswerable power. We are told that the pen is mightier than the sword, but I know which of these weapons I would choose."~Sir Adrian
I had a similar experience several months back with my daughters kitchen faucet. Don't remember the brand for sure, but think it was Delta. It was the sprayer too. It was malfunctioning. It was supposed to have 2 settings - spray and solid stream. No matter which button you pushed you got solid stream - and a very weak stream. Partially blocked I think. I ordered a new sprayer head in brushed nickel - and got chrome. Called them. They sent the right finish, priority mail. Told me to keep the other one and credited my card - so it ended up being free.
"If more of us valued food and cheer and song above hoarded gold, it would be a merrier world." — Thorin, to (and about) Bilbo