Post by trailboss on Apr 7, 2021 18:14:04 GMT -5
Recently, I noticed that my kitchen sink sprayer was leaking, dripping from the base of the trigger handle.
I replaced the O-ring hoping that would solve the problem, nope.
I went to Lowes where I knew my handyman buddy bought it, and based on the shape of the unit I determined out that it was Delta Lorain and the finish is Venetian bronze.
The problem is I never registered it and the receipt is nowhere to be found. (I was on the road all of the time and never had time to do anything regarding registering products and managing receipts)
I went to the website expecting and hoping to buy a spray handle. I bought it a few years back, and the representative got back to me, asked me when I thought I bought it, and a picture of the failed part. I told them that all I needed was the sprayer handle. They sent a new sprayer, bushings, hose, and trim piece. Expedited delivery.
I screwed in the new handle, problem solved.
The faucet comes with a lifetime warranty, which I would think is great in and of itself, but lacking the receipt did not matter to them.
That is some customer service!
I replaced the O-ring hoping that would solve the problem, nope.
I went to Lowes where I knew my handyman buddy bought it, and based on the shape of the unit I determined out that it was Delta Lorain and the finish is Venetian bronze.
The problem is I never registered it and the receipt is nowhere to be found. (I was on the road all of the time and never had time to do anything regarding registering products and managing receipts)
I went to the website expecting and hoping to buy a spray handle. I bought it a few years back, and the representative got back to me, asked me when I thought I bought it, and a picture of the failed part. I told them that all I needed was the sprayer handle. They sent a new sprayer, bushings, hose, and trim piece. Expedited delivery.
I screwed in the new handle, problem solved.
The faucet comes with a lifetime warranty, which I would think is great in and of itself, but lacking the receipt did not matter to them.
That is some customer service!
