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Post by Deleted on Feb 19, 2020 20:09:22 GMT -5
I placed a rather large 5lb order that arrived today before the USPS tracking service even shows it being delivered. In fact it is due to be delivered tomorrow. As always outstanding customer service that meets or exceeds a customers expectations. Can I get a Amen?
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Post by Ronv69 on Feb 19, 2020 20:22:38 GMT -5
I placed a rather large 5lb order that arrived today before the USPS tracking service even shows it being delivered. In fact it is due to be delivered tomorrow. As always outstanding customer service that meets or exceeds a customers expectations. Can I get a Amen? AMEN! đđđđ |
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Post by Deleted on Feb 19, 2020 21:05:16 GMT -5
Ahem!
My experience with SP.com customer service has been a mixed bag at best. When it comes to issues surrounding international shipping they are exceedingly and almost uniformly unhelpful and tetchy. Itâs wonderful that you had a good experience and will be enjoying 5lbs of sweet baccy, but I for one will not beatify SP.com; certainly not for their mediocre customer service. Maybe I have higher expections?
$0.02
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Post by Deleted on Feb 19, 2020 21:14:01 GMT -5
Your Canadian so there is that against you. Well not you but getting things like tobacco shipped to you. I just purchased something from the great north on fleabay and it will take at least ten days to reach me ironic is that is the same shipping times from PC has yet been able to muster to the swamp.
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Post by Deleted on Feb 19, 2020 21:24:25 GMT -5
Your Canadian so there is that against you. Well not you but getting things like tobacco shipped to you. I just purchased something from the great north on fleabay and it will take at least ten days to reach me ironic is that is the same shipping times from PC has yet been able to muster to the swamp. I have ordered consignment and other tobaccos from a few different sites. The orders coming from SP.com are always the slowest and most heavily assessed. Always. The orders sit in customs for weeks and the way they label and make declarations I am always overcharged and the process for refunds is onerous. (Itâs like they see the word âsmokingâ and they put your order in a special âgouge them goodâ pile.) Other shippers either do not have a red flag name or are aware of the eager beavers (pun alert) at CPB and use care and discretion when making declarations. |
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Post by Deleted on Feb 19, 2020 21:44:04 GMT -5
I feel your pain but even simple box passes have failed as well a let me send you something to enjoy. I wonder if they use dogs.
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Post by Deleted on Feb 19, 2020 21:47:45 GMT -5
I feel your pain but even simple box passes have failed as well a let me send you something to enjoy. I wonder if they use dogs. They use two big dogs named âRandomâ and âIgnoramusâ. |
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Post by trailboss on Feb 20, 2020 21:53:14 GMT -5
I cannot recall, but my orders from Smokingpipes is is billed as Laudisi enterprises, and I thought the senders name said the same? Regardless, they may have been flagged by the Canadian government, and nothing from them comes through unscathed. I have received stellar service from SP, if you are taxed to the full amount in Canadian customs, it is a gripe with the regulatory state of your government, and shouldnât be one against a retailer because they don't have a great model for cheating your government from what your government deems appropriate. From their FAQ page: www.smokingpipes.com/information/faq/intshipping.cfmThere are some shippers that are more crafty in shipments, they would probable be a better fit for you. |
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Post by Deleted on Feb 21, 2020 0:02:01 GMT -5
After numerous apologies from some guy named Russ I made SP my only vendor and they have served me well for at least ten years or more. It is great to be a American pipe smoker for at least a few more years.
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Post by fadingdaylight on Feb 21, 2020 5:49:30 GMT -5
I have had some unpleasant dealings with P&C as well, but I find that SP is quick, honest, and accurate. That's all I'm looking for anyway
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Post by Deleted on Feb 21, 2020 6:57:01 GMT -5
SP, Cup of Joes and Peretti have always been great for me, P&C not so much and not for a few years because of some silliness we all remember.
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Post by oldcajun123 on Feb 21, 2020 17:11:16 GMT -5
 SP FOR ME!
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Post by instymp on Feb 21, 2020 17:56:22 GMT -5
Amen
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Post by fadingdaylight on Feb 22, 2020 18:19:13 GMT -5
I want to add, my last order from SP was placed on a Friday night, and it arrived promptly on Tuesday. My current order was placed on Thursday evening, and tracking shows delivery Monday. That's some pretty awesome delivery times for free shipping. Most places the free shipping option is the old 7-10 cheapest shipping on Earth. SP does priority mail.
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Post by sperrytops on Feb 22, 2020 18:56:22 GMT -5
I always have had good service from Smokingpipes, just as I have from Tobaccopipes.
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Post by Deleted on Feb 24, 2020 23:35:33 GMT -5
I placed a rather large 5lb order that arrived today before the USPS tracking service even shows it being delivered. In fact it is due to be delivered tomorrow. As always outstanding customer service that meets or exceeds a customers expectations. Can I get a Amen? Amen, brother! TobaccoPipes and PipeNook also provided excellent service. |
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stone
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Post by stone on Feb 26, 2020 10:16:06 GMT -5
I placed a rather large 5lb order that arrived today before the USPS tracking service even shows it being delivered. In fact it is due to be delivered tomorrow. As always outstanding customer service that meets or exceeds a customers expectations. Can I get a Amen? Am I the first to point out that what appears to be excellent customer service from SP may very well be the result of below average customer service from USPS? 
I think USPS tracking updates are sent through the mail 
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Post by Deleted on Feb 26, 2020 21:00:35 GMT -5
Its all about having the right colored sticker affixed to your mailbox.
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SP FOR ME!
