msokeefe
Junior Member
Posts: 464
First Name: Mark
Favorite Pipe: Petersen Red 03 bent apple spigot, Savinelli 310 KS
Favorite Tobacco: Father Dempsey, Presbyterian, Wilke’s Crystal Palace, Westminster, Black House
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Post by msokeefe on May 26, 2022 12:01:14 GMT -5
I ordered 2 Tins of Palmetto Balkan, 1 tin of Bengal Slices and 5 packs of pipe cleaners, from smoking dollars. They made a mistake and sent a tin of Balkan Sasieni in stead of a Tin of Bengal Slices. Now they want crime scene photos. Can’t they just check that their inventory is off?
On Thu, May 26, 2022 at 09:05 Smokingpipes Customer Service <info@smokingpipes.com> wrote:
Hello Mark,
I am sorry for the inconvenience in having received the wrong tobacco on your order. I will be more than happy to set up a replacement order or refund for our mistake, however, I will need for you to send a picture of your items that you received for my error report?
Regards,
Tavoice Chestnut
Customer Service
Smokingpipes.com
(888) 366-0345
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msokeefe
Junior Member
Posts: 464
First Name: Mark
Favorite Pipe: Petersen Red 03 bent apple spigot, Savinelli 310 KS
Favorite Tobacco: Father Dempsey, Presbyterian, Wilke’s Crystal Palace, Westminster, Black House
Location:
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Post by msokeefe on May 26, 2022 12:10:25 GMT -5
They just sent this, but I want to pay for he Sasieni anyway.
Hello Mark,
I have just gone ahead and placed the replacement order for the Bengal Slices and it is going out in the mail today. I am sorry for the inconvenience so you are more than welcome to keep the Balkan Sassieni on us since it was our mistake. Do not worry about sending in the photos this time I will do without them as a courtesy.
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Post by Plainsman on May 26, 2022 12:14:54 GMT -5
Maybe they watch the Patch? However, they did not offer for me to return the mis-described Pete they sent me. The offer would have been nice— and appropriate— despite my keeping it. Their attitude was more “So we made a mistake. Tough.”
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Post by Ronv69 on May 26, 2022 12:27:39 GMT -5
P&C has been good about fixing screwed up orders for me. Anyone can make a mistake but how they handle it makes a difference.
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Post by Silver on May 26, 2022 12:39:23 GMT -5
Never had a customer service problem with SP.a pipe was delivered to the wrong address once (one block over), they were willing to replace it. The homeowner brought it to me, so replacement wasn't necessary.
I've heard horror stories about P&C, but never had a problem with them.
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msokeefe
Junior Member
Posts: 464
First Name: Mark
Favorite Pipe: Petersen Red 03 bent apple spigot, Savinelli 310 KS
Favorite Tobacco: Father Dempsey, Presbyterian, Wilke’s Crystal Palace, Westminster, Black House
Location:
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Post by msokeefe on May 26, 2022 13:13:57 GMT -5
This was my original reply to the photo request, and it is the honest truth.
The day I received it at my residence in NJ, I had to drive down to Va due to my father being hospitalized. It may be a few days to a week, before I can do that. I already have a sleeve of Balkan Sassieni. I wanted to try the Bengal Slices that I paid for. Once I can send you a photo, if it is agreeable to you, I’ll keep the Sassieni, you send the Bengal slices with free shipping and I will pay for the Balkan Sassieni. Regards, Mark
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msokeefe
Junior Member
Posts: 464
First Name: Mark
Favorite Pipe: Petersen Red 03 bent apple spigot, Savinelli 310 KS
Favorite Tobacco: Father Dempsey, Presbyterian, Wilke’s Crystal Palace, Westminster, Black House
Location:
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Post by msokeefe on May 26, 2022 13:17:37 GMT -5
I am a new pipe smoker, but smokingdollars gets my business.
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Post by Ronv69 on May 26, 2022 14:26:05 GMT -5
I wish this was all we had to be annoyed about.
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msokeefe
Junior Member
Posts: 464
First Name: Mark
Favorite Pipe: Petersen Red 03 bent apple spigot, Savinelli 310 KS
Favorite Tobacco: Father Dempsey, Presbyterian, Wilke’s Crystal Palace, Westminster, Black House
Location:
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Post by msokeefe on May 26, 2022 15:56:08 GMT -5
The photo request made no sense. But they stepped up to the plate and did a very generous thing. Thanks for validating my feelings Ron
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Deleted
Deleted Member
Posts: 0
Location:
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Post by Deleted on May 26, 2022 16:45:01 GMT -5
I am done with them. They made a major screw up on my last order and it cost me big bucks in customs fees, so I'm stuck with it. They used to be good. Not anymore. I have no time for businesses that keep saying sorry, but take no accountability. You can take your sorry (but you're not really) and put it where the sun doesn't shine.    |
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msokeefe
Junior Member
Posts: 464
First Name: Mark
Favorite Pipe: Petersen Red 03 bent apple spigot, Savinelli 310 KS
Favorite Tobacco: Father Dempsey, Presbyterian, Wilke’s Crystal Palace, Westminster, Black House
Location:
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Post by msokeefe on May 26, 2022 17:30:41 GMT -5
I am done with them. They made a major screw up on my last order and it cost me big bucks in customs fees, so I'm stuck with it. They used to be good. Not anymore. I have no time for businesses that keep saying sorry, but take no accountability. You can take your sorry (but you're not really) and put it where the sun doesn't shine. Sorry to hear of your experience. They did right by me. |
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Post by Ronv69 on May 26, 2022 19:43:39 GMT -5
Sometimes government gets in the way. No, government ALWAYS gets in the way. It's really hard to work around Canadian customs and I'm sure that the US is just as bad.
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Zach
Pro Member
If you can't send money, send tobacco.
Posts: 4,359
First Name: Zach
Favorite Pipe: Too many currently, bound to change
Favorite Tobacco: Haunted Bookshop, Big 'N' Burley, Pegasus, Habana Daydream, OJK, Rum Twist, FVF, Escudo, Orlik Golden Sliced, Kendal Flake, Ennerdale
Location:
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Post by Zach on May 26, 2022 19:53:32 GMT -5
I'm Silver VIP with SmokingPipes and have been mostly buying from them as my primary etailer since 2012. I've never had a wrong order other than on two occasions where I was actually sent an extra tin. Trying to contact them to pay for it or send back and both times they gave it to me on the house. I've had nearly 1/4 of my orders have issues with P&C. Honest. However, P&C are also good about fixing mistakes.
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Deleted
Deleted Member
Posts: 0
Location:
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Post by Deleted on May 27, 2022 2:40:39 GMT -5
Sometimes government gets in the way. No, government ALWAYS gets in the way. It's really hard to work around Canadian customs and I'm sure that the US is just as bad. The Canadian government has nothing to do with it, and SPC, everything with it. |
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Mrs. Zarnicky
Junior Member
Posts: 396
First Name: Anichka
Favorite Tobacco: (Country Squire) Hunting Creek, Black Arrow. (Sutliff) Vanilla Custard
Location:
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Post by Mrs. Zarnicky on May 27, 2022 7:08:02 GMT -5
I am done with them. They made a major screw up on my last order and it cost me big bucks in customs fees, so I'm stuck with it. They used to be good. Not anymore. I have no time for businesses that keep saying sorry, but take no accountability. You can take your sorry (but you're not really) and put it where the sun doesn't shine. Where the sun don't shine? Siberia? |
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Post by Plainsman on May 27, 2022 8:52:55 GMT -5
Fundamental, my dear Zarnicky.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on May 27, 2022 9:39:32 GMT -5
I am done with them. They made a major screw up on my last order and it cost me big bucks in customs fees, so I'm stuck with it. They used to be good. Not anymore. I have no time for businesses that keep saying sorry, but take no accountability. You can take your sorry (but you're not really) and put it where the sun doesn't shine. Where the sun don't shine? Siberia? Wherever you choose it to be my darling. Siberia, Antartctica, the moon. This is a great opportunity to be creative. |
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Deleted
Deleted Member
Posts: 0
Location:
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Post by Deleted on May 27, 2022 9:46:53 GMT -5
Maybe they watch the Patch? However, they did not offer for me to return the mis-described Pete they sent me. The offer would have been nice— and appropriate— despite my keeping it. Their attitude was more “So we made a mistake. Tough.” I concur with the measurements thing. With the last pipe I received, they were out to lunch, and that made a big difference - the pipe was larger that stated. Too large, in fact, for my liking. So, enough. As the saying goes: I might be dumb, but I ain't stupid.  |
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Post by Plainsman on May 27, 2022 9:49:56 GMT -5
What was that too-large pipe?
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Post by sperrytops on May 27, 2022 11:12:20 GMT -5
Sorry you guys have so many issues with SP. I've gone to them as my primary source for many years and never had a single issue. TobaccoPipes is my number 2. Never had an issue with them either. All one can say is better luck next time.
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msokeefe
Junior Member
Posts: 464
First Name: Mark
Favorite Pipe: Petersen Red 03 bent apple spigot, Savinelli 310 KS
Favorite Tobacco: Father Dempsey, Presbyterian, Wilke’s Crystal Palace, Westminster, Black House
Location:
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Post by msokeefe on May 27, 2022 11:20:33 GMT -5
Sorry you guys have so many issues with SP. I've gone to them as my primary source for many years and never had a single issue. TobaccoPipes is my number 2. Never had an issue with them either. All one can say is better luck next time. I had one little problem and they better than corrected it. They will continue to get my business. |
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JimK
Junior Member
"Happiness can be found, even in the darkest of times, if one only remembers to turn on the light".
Posts: 181 
First Name: Jim
Favorite Pipe: Canadian
Favorite Tobacco: almost any Virginia/Perique blend
Location:
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Post by JimK on May 30, 2022 11:49:02 GMT -5
... I've had nearly 1/4 of my orders have issues with P&C. Honest. However, P&C are also good about fixing mistakes. I've only had one order messed up by P&C. They sent me the wrong tobacco. Oh it was a close second, basically the same as I'd ordered, a VA/Per, but with a trace of Latakia added. I think the batch was mislabeled because it definitely said "Victoria Blend" on the label, and it is supposed not to have any Latakia. I decided not to notify because I actually enjoyed the blend. It was much like what I had been used to smoking for many years previously. Now on the other hand, had they sent me something egregious like a syrupy drugstore blend, that would have been different. |
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Post by trailboss on May 30, 2022 12:06:40 GMT -5
Maybe they watch the Patch? However, they did not offer for me to return the mis-described Pete they sent me. The offer would have been nice— and appropriate— despite my keeping it. Their attitude was more “So we made a mistake. Tough.” I concur with the measurements thing. With the last pipe I received, they were out to lunch, and that made a big difference - the pipe was larger that stated. Too large, in fact, for my liking. So, enough. As the saying goes: I might be dumb, but I ain't stupid. That is unacceptable when they make a big deal about “the pipe your see, is the one you get”… getting the measurements right shouldn’t be difficult. I have had really no issues with any of the online tobacconists, and I have bought quite a bit over the years. |
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Post by william on May 30, 2022 17:26:58 GMT -5
Maybe I live a charmed life, but over the last several years I have ordered tons of stuff from Smoking Pipes and Tobacco Pipes, and a bit from Watch City and Mars. Never had a problem. EVERY order arrived well packaged and in a timely fashion. Now let me go knock on some wood.... |
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Post by Silver on May 30, 2022 21:34:54 GMT -5
Maybe I live a charmed life, but over the last several years I have ordered tons of stuff from Smoking Pipes and Tobacco Pipes, and a bit from Watch City and Mars. Never had a problem. EVERY order arrived well packaged and in a timely fashion. Now let me go knock on some wood.... Me too. Knocking on the deck as I post. |
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Post by CrustyCat on May 31, 2022 1:23:34 GMT -5
When I first started smoking cigars, I ordered a sample from P&C around Christmas time a few years ago. They sent me a case of Brickhouse samplers instead. Gave away a few at Christmas.
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Deleted
Deleted Member
Posts: 0
Location:
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Post by Deleted on May 31, 2022 9:48:20 GMT -5
Of course, I have communicated my concerns to SPC about the latest incident I experienced.
They are making things right.
They managed to track down the pipe I ordered and will send it out. They will take back the other I received, even though I was in the process of smoking it when I realized something was wrong.
They will reimburse me the return shipping cost and, if Canadian customs claim anything with the replacement pipe, they will also reimburse me the fees.
So, I will give credit when credit is due. I am totally satisfied with their corrective measure and, yes, I will buy from them again.
Great job, SPC.
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msokeefe
Junior Member
Posts: 464
First Name: Mark
Favorite Pipe: Petersen Red 03 bent apple spigot, Savinelli 310 KS
Favorite Tobacco: Father Dempsey, Presbyterian, Wilke’s Crystal Palace, Westminster, Black House
Location:
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Post by msokeefe on May 31, 2022 12:49:47 GMT -5
Of course, I have communicated my concerns to SPC about the latest incident I experienced. They are making things right. They managed to track down the pipe I ordered and will send it out. They will take back the other I received, even though I was in the process of smoking it when I realized something was wrong. They will reimburse me the return shipping cost and, if Canadian customs claim anything with the replacement pipe, they will also reimburse me the fees. So, I will give credit when credit is due. I am totally satisfied with their corrective measure and, yes, I will buy from them again. Great job, SPC. Good to hear. They stepped up with me also. Mistakes happen, that’s life. |
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on May 31, 2022 13:00:07 GMT -5
Of course, I have communicated my concerns to SPC about the latest incident I experienced. They are making things right. They managed to track down the pipe I ordered and will send it out. They will take back the other I received, even though I was in the process of smoking it when I realized something was wrong. They will reimburse me the return shipping cost and, if Canadian customs claim anything with the replacement pipe, they will also reimburse me the fees. So, I will give credit when credit is due. I am totally satisfied with their corrective measure and, yes, I will buy from them again. Great job, SPC. Good to hear. They stepped up with me also. Mistakes happen, that’s life. You will notice, I wrote: 'the latest incident'. One mistake is fine, we are human. Multiple, which often involve extra fees because of a greedy government, that is another ball game. |
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Post by trailboss on Jun 1, 2022 21:07:40 GMT -5
Claude, just pull the Gulfstream out of mothballs, fire it up and do some in person shopping.
There are ways around this nonsense.
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