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Post by Deleted on Jun 22, 2022 20:48:20 GMT -5
A few months back I bought a Bruyère 4202. When I received it, it wouldn't pass a pipe cleaner. As I had paid significant customs fees I contacted the factory and explained my concern. They quickly replied, asking that I send it for assessment. I never had to go to the post office, they sent the courier to my home. Less than a week after they received it, they told me the pipe had been repaired and they sent it back. While smoking it, I noticed things were not right at all. I examined the mortise more in detail and noticed the airway was too open, and this explained that. I contacted them again and passed on my disappointment. The lady replied she would pass it on to the factory chaps and get back to me. When she did, she announced that, as I was not satisfied, they would replace the pipe. As they didn't have a pipe in stock, there was a Bent Billiard in the works and once it was ready, she would get in touch with me. I received the pipe today. A 4102 rather than a 4202, but, really, I don't care. They added a 5mm silver band that, well, really adds to it. The grain is really nice, the nicest I have seen on a Bruyère! The staff at Dunhill were very courteous. They listen, they stand by their product and they honor their guarantee. I am very satisfied with my replacement pipe.  |
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Rattlesnake Daddy
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Favorite Pipe: Always changing
Favorite Tobacco: G&H Dark Birds Eye, Bayou Night.
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Post by Rattlesnake Daddy on Jun 23, 2022 7:25:19 GMT -5
That is good to hear. It is always good when the company stands behind their work.
It is a nice looking billiard too.
RSD
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Post by papipeguy on Jun 23, 2022 9:05:27 GMT -5
Nice to hear a happy ending to your tale. Well done, Dunhill.
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Post by sperrytops on Jun 23, 2022 9:56:07 GMT -5
A story with a good ending.
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Post by cigrmaster on Jun 24, 2022 11:12:41 GMT -5
Glad to hear it worked out for you. I would have made them give me a brand new pipe plus the defected one and I would have had a pro fix it. You could have gotten two for the price of one. I bet my system would have worked as they ar paranoid about their name and quality control.
If you don't ask you will never get.
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Post by Deleted on Jun 24, 2022 14:10:04 GMT -5
Glad to hear it worked out for you. I would have made them give me a brand new pipe plus the defected one and I would have had a pro fix it. You could have gotten two for the price of one. I bet my system would have worked as they ar paranoid about their name and quality control. If you don't ask you will never get. They didn't ask for it back, mate. In any case, it was not repairable.  |
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Post by johnlawitzke on Jun 28, 2022 19:52:59 GMT -5
A quality product backed by a quality company. As I recall, their date codes started as part of their 12 month guarantee. I once bought a County 4109. After the first (gentle) smoke, I noticed that a vertical fissure had opened up in the chamber wall. I contacted the B&M retailer who I had ordered it from. He bent over backward working with me, including sending me screenshots of photos of what the distributor had in stock. If I had not had one caught my eye, he would have had the distributor involve the factory. We didn’t need to go that far. And that’s how I ended up with my Ring Grain 4109. 😎
I don’t want to name names, but the B&M owner is quite well known due to his podcast and when you look up the definition of "customer service" in the dictionary, you'll find his picture.
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Post by Deleted on Jun 28, 2022 20:13:29 GMT -5
A quality product backed by a quality company. As I recall, their date codes started as part of their 12 month guarantee. I once bought a County 4109. After the first (gentle) smoke, I noticed that a vertical fissure had opened up in the chamber wall. I contacted the B&M retailer who I had ordered it from. He bent over backward working with me, including sending me screenshots of photos of what the distributor had in stock. If I had not had one caught my eye, he would have had the distributor involve the factory. We didn’t need to go that far. And that’s how I ended up with my Ring Grain 4109. 😎 I don’t want to name names, but the B&M owner is quite well known due to his podcast and when you look up the definition of "customer service" in the dictionary, you'll find his picture. Can't go wrong with a Dunhill. Now, the guarantee is 24 months. That's even better. |
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Post by cigrmaster on Jun 29, 2022 11:23:22 GMT -5
Glad to hear it worked out for you. I would have made them give me a brand new pipe plus the defected one and I would have had a pro fix it. You could have gotten two for the price of one. I bet my system would have worked as they ar paranoid about their name and quality control. If you don't ask you will never get. They didn't ask for it back, mate. In any case, it was not repairable. I would be willing to bet that George Dibos could fix that pipe. You should inquire about him as he does repairs for museums and some of the top collectors in the world. I think his starting price is over 200.00 but for a Dunhill that is cheap. |
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Post by Deleted on Jun 29, 2022 12:49:48 GMT -5
They didn't ask for it back, mate. In any case, it was not repairable. I would be willing to bet that George Dibos could fix that pipe. You should inquire about him as he does repairs for museums and some of the top collectors in the world. I think his starting price is over 200.00 but for a Dunhill that is cheap. Thanks for the info, Harry. |
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Post by trailboss on Jun 29, 2022 22:17:27 GMT -5
And in the end, that is what really matters!
Thanks for sharing, the good news often gets obscured by the bad headlines.
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Post by Deleted on Jul 6, 2022 5:30:34 GMT -5
I've had 8 pipefuls, so far, and the pipe smokes wonderfully (like all my other Dunnies). I wish I would have gotten into the brand much earlier, it would have saved me some money but, eh, it's all part of the learning experience that we all go through. |
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Post by Legend Lover on Jul 6, 2022 5:38:58 GMT -5
I've had 8 pipefuls, so far, and the pipe smokes wonderfully (like all my other Dunnies). I wish I would have gotten into the brand much earlier, it would have saved me some money but, eh, it's all part of the learning experience that we all go through. Nah, I'm sure you would have bought other pipes. That one is lovely, and i'm glad Dunhill did right by you. |
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Post by Deleted on Jul 6, 2022 9:08:40 GMT -5
I've had 8 pipefuls, so far, and the pipe smokes wonderfully (like all my other Dunnies). I wish I would have gotten into the brand much earlier, it would have saved me some money but, eh, it's all part of the learning experience that we all go through. Nah, I'm sure you would have bought other pipes. That one is lovely, and i'm glad Dunhill did right by you. Thank you, Andre. |
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Post by CrustyCat on Jul 19, 2022 5:48:44 GMT -5
I have 2 estate Dunhills that I've acquired. One is a Canadian, the other I think is a rusticated billiard with a saddle bit.
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Post by johnlawitzke on Jul 19, 2022 22:00:39 GMT -5
I have 2 estate Dunhills that I've acquired. One is a Canadian, the other I think is a rusticated billiard with a saddle bit. That second would be a sandblast as Dunhill doesn’t rusticate. |
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Post by CrustyCat on Jul 20, 2022 0:13:55 GMT -5
I have 2 estate Dunhills that I've acquired. One is a Canadian, the other I think is a rusticated billiard with a saddle bit. That second would be a sandblast as Dunhill doesn’t rusticate. OK. I don't usually have my terms right. To me they are smooth, or other. I thought everyone knew what I meant when I say the wrong thing, hehe.😀 |
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Post by urbino on Jul 20, 2022 2:43:50 GMT -5
That second would be a sandblast as Dunhill doesn’t rusticate. OK. I don't usually have my terms right. To me they are smooth, or other. I thought everyone knew what I meant when I say the wrong thing, hehe.😀 We smelled what you were stepping in. John's just clarifying for future readers. |
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Post by johnlawitzke on Jul 20, 2022 7:48:19 GMT -5
OK. I don't usually have my terms right. To me they are smooth, or other. I thought everyone knew what I meant when I say the wrong thing, hehe.😀 We smelled what you were stepping in. John's just clarifying for future readers. Yup. |
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