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Post by Plainsman on Dec 17, 2022 10:45:31 GMT -5
A crack is developing in my Pete Pub. What’s up with that?  |
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Post by adui on Dec 17, 2022 11:17:18 GMT -5
More than likely a flaw in the briar that is showing its ugly head after a few heat-cool cycles.
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Post by Plainsman on Dec 17, 2022 11:38:32 GMT -5
My thoughts, too.
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Zach
Pro Member
If you can't send money, send tobacco.
Posts: 4,359
First Name: Zach
Favorite Pipe: Too many currently, bound to change
Favorite Tobacco: Haunted Bookshop, Big 'N' Burley, Pegasus, Habana Daydream, OJK, Rum Twist, FVF, Escudo, Orlik Golden Sliced, Kendal Flake, Ennerdale
Location:
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Post by Zach on Dec 17, 2022 11:41:31 GMT -5
Hopefully it just keeps on smoking for you without any characteristic issues.
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Post by Ronv69 on Dec 17, 2022 12:32:02 GMT -5
Send it back and get a replacement.
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Post by trailboss on Dec 17, 2022 12:36:52 GMT -5
If you haven’t had it very long, I would contact the retailer.
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Post by sperrytops on Dec 17, 2022 20:57:01 GMT -5
I agree, if it's a recent purchase, send it back.
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Post by Ronv69 on Dec 17, 2022 21:24:34 GMT -5
It's a Peterson. If it cracks it doesn't matter how old it is.
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Post by Legend Lover on Dec 19, 2022 9:05:19 GMT -5
It's a Peterson. If it cracks it doesn't matter how old it is. I never knew that. Good to know. Can they tell the difference between a genuine crack like this from a drop or accidentally running over it in the car? |
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Post by don on Dec 19, 2022 9:27:16 GMT -5
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Post by Ronv69 on Dec 19, 2022 16:40:58 GMT -5
It's a Peterson. If it cracks it doesn't matter how old it is. I never knew that. Good to know. Can they tell the difference between a genuine crack like this from a drop or accidentally running over it in the car? I don't know. They're Irish. You tell me. |
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Post by Plainsman on Dec 19, 2022 22:42:53 GMT -5
Peterson is Republic. NI knows Eire like you know MN.
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Post by Ronv69 on Dec 19, 2022 22:48:02 GMT -5
Peterson is Republic. NI knows Eire like you know MN. 😉 |
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Post by Plainsman on Dec 27, 2022 8:51:53 GMT -5
Sent an email to tobaccopipes last night. This morning I had an email from them, with an apology and a shipping label.
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Post by Gypo on Dec 27, 2022 9:40:11 GMT -5
Sent an email to tobaccopipes last night. This morning I had an email from them, with an apology and a shipping label. Let us know the whole experience please. It helps me when making decisions on who to do business with. |
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Post by Plainsman on Dec 27, 2022 10:00:38 GMT -5
Here is their first reply… “ Good morning! I am sorry for the issue with that product! We can definitely get that taken care of! I will be issuing you a return label to your email, so that we can get it back. Once you have dropped it off, please let me know and I can either refund the item or find you a replacement. I apologize for the inconvenience! Thank you for your business!” I told them I was really fond of this pipe and they replied… “ I completely understand, I am sorry for the inconvenience. Hopefully we have another that you will love just as much  ” So far so good. I will keep everyone posted. |
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Post by Ronv69 on Dec 27, 2022 16:17:30 GMT -5
That's what we like to see! 👍👍😁
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Post by Legend Lover on Dec 28, 2022 7:40:51 GMT -5
That's what we like to see! 👍👍😁 Absolutely. It make a huge difference! |
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Post by Plainsman on Jan 16, 2023 18:52:20 GMT -5
Resolution of my problem…
Gianluigi (great Irish name!) told me I had an “unsmokeable pipe” but would do nothing. Here is his second bilet doux to me…
Hi J.R. in my humble opinion nothing its really obvious with briar pipes, and the rusticated sometime are more fragile than the smooth ones, sometime its the habit to packing the same
amount of tobacco, sometime as you think it is a flaw deep in the briar, sometime even many months before was an overeating smoke out door or just a a little tap to empty it apparently without consequences which, however, are revealed over time.
I'm sorry you don't trust us for this, I've been smoking for thirty-five years and I still wonder how it is possible to burn tobacco and therefore combine fire with wood, it's an amazing natural thing.
Sometimes after several years certain things happen, but I don't think it's anyone's fault. I hope I can help you better and again next time.
Thank you for understand and for your kind patience.
Kindest regards
Gianluigi
But Tobaccopipes put a replacement in the mail to me this morning. SIc transit gloria, Peterson.
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Post by Ronv69 on Jan 16, 2023 19:00:43 GMT -5
Good for them. Shame on Peterson. I wonder if he's making the decisions or that was policy.
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Post by Ronv69 on Jan 16, 2023 19:02:17 GMT -5
I see they are stating a one year warranty. I believe that is new.
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Post by trailboss on Jan 16, 2023 19:14:38 GMT -5
Is that an actual response from a Peterson employee named Gianluigi?
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Post by Plainsman on Jan 16, 2023 19:42:31 GMT -5
Yes. Verbatim.
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Post by urbino on Jan 16, 2023 19:57:46 GMT -5
Resolution of my problem… Gianluigi (great Irish name!) told me I had an “unsmokeable pipe” but would do nothing. Here is his second bilet doux to me… Hi J.R. in my humble opinion nothing its really obvious with briar pipes, and the rusticated sometime are more fragile than the smooth ones, sometime its the habit to packing the same amount of tobacco, sometime as you think it is a flaw deep in the briar, sometime even many months before was an overeating smoke out door or just a a little tap to empty it apparently without consequences which, however, are revealed over time. I'm sorry you don't trust us for this, I've been smoking for thirty-five years and I still wonder how it is possible to burn tobacco and therefore combine fire with wood, it's an amazing natural thing. Sometimes after several years certain things happen, but I don't think it's anyone's fault. I hope I can help you better and again next time. Thank you for understand and for your kind patience. Kindest regards Gianluigi But Tobaccopipes put a replacement in the mail to me this morning. SIc transit gloria, Peterson.  |
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Post by Gypo on Jan 16, 2023 20:00:55 GMT -5
That is the type of response I would expect from a sober Irishman. |
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Post by turbocat on Jan 16, 2023 22:36:41 GMT -5
That’s a thoroughly disappointing outcome from Peterson. I was imagining this response if this happened when you bought a new car: Oh, the car you bought from us cracked in half? Well sometimes steel has weaknesses that aren’t obvious at first, but it probably showed up because you decided to actually drive it, so we can’t help you with that. We’ve been building cars for over a hundred years and I’m still amazed that there are small explosions in the engine and yet the whole car doesn’t blow up.
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Post by urbino on Jan 16, 2023 22:49:29 GMT -5
That’s a thoroughly disappointing outcome from Peterson. I was imagining this response if this happened when you bought a new car: Oh, the car you bought from us cracked in half? Well sometimes steel has weaknesses that aren’t obvious at first, but it probably showed up because you decided to actually drive it, so we can’t help you with that. We’ve been building cars for over a hundred years and I’m still amazed that there are small explosions in the engine and yet the whole car doesn’t blow up. This is awesome. Bob, you should copy it and send it to somebody in charge of something at Peterson/Laudisi. |
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Post by trailboss on Jan 16, 2023 23:21:15 GMT -5
That’s a thoroughly disappointing outcome from Peterson. I was imagining this response if this happened when you bought a new car: Oh, the car you bought from us cracked in half? Well sometimes steel has weaknesses that aren’t obvious at first, but it probably showed up because you decided to actually drive it, so we can’t help you with that. We’ve been building cars for over a hundred years and I’m still amazed that there are small explosions in the engine and yet the whole car doesn’t blow up. This is awesome. Bob, you should copy it and send it to somebody in charge of something at Peterson/Laudisi. Exactly what I thought, straight to Sykes Wilfords email. There is no excuse for this. I thought that my chain was getting yanked, hard to imagine getting that response. |
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Post by oldcajun123 on Jan 17, 2023 9:00:40 GMT -5
 They need to fire that SON.of A BITCH!
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Post by bonanzadriver on Jan 21, 2023 14:44:37 GMT -5
Though disappointing, I'm not surprised by Peterson's reply.
That being said, I'm also not surprised by the folks working for Smoking Pipes doing the right thing.
Having had a chance to tour their facility and meeting Sykes, a few years ago, I have nothing but good things to say about the entire organization.
Upon entering the facility we were asked what our cigar of choice was. They promptly presented said cigars, clipped them and lit them for us. We then proceeded to tour the entire facility and meet the staff, all while enjoying our cigars. Gotta love that.
We were then invited to drive over to their Cornell & Diel facility and were given a tour of that entire facility as well, sans the cigars, no smoking allowed in there.
They have subsequently become my online pipe and tobacco vendor of choice.
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”
They need to fire that SON.of A BITCH!