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Post by Plainsman on Feb 21, 2023 9:48:26 GMT -5
Tobaccopipes.com recently replaced a Pete Pub that had developed a flaw, while Peterson just gave me a bunch of gobbledegook. Just the other day I got a shipment from Tobaccopipes that contained a Brigham reamer with one leg frozen in place and not adjusting properly. I informed them and they are sending me an immediate replacement. That’s the kind of CS that builds loyalty. One result is that my last 5# of tobacco cost me more than I could have gotten it for from another vender. Nevermind. Good CS is always worth paying a little more IMO.
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Post by Ronv69 on Feb 21, 2023 10:59:12 GMT -5
I've only bought tobacco from them, but they are good.
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Post by roadsdiverged on Feb 21, 2023 11:03:13 GMT -5
I couldn't agree more. TP has always treated me MORE than fair. Theyre fast to respond, fast to fix the issue, and just overall great people.
I check them before anyone else. A few bucks more is worth it.
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Post by urbino on Feb 21, 2023 12:29:55 GMT -5
Always good to hear somebody is still doing customer service right.
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Post by trailboss on Feb 22, 2023 1:07:37 GMT -5
Nothing but positive experiences, a first rate merchant!
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Post by haebar on Feb 22, 2023 5:12:58 GMT -5
TobaccoPipes.com has always had good customer service in my dealings with them. They gladly accepted a return of a pipe that I purchased many years ago.
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Spartacus
Junior Member
Posts: 465
First Name: Cliff
Favorite Pipe: Von Erck / Scottie Piersel
Favorite Tobacco: Escudo / Capstan / 5100 / Ramsgate
Location:
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Post by Spartacus on Feb 22, 2023 12:30:56 GMT -5
I've only had one bad experience from Tobaccopipes. I ordered a pipe, they charged my card, two days later they sent an email apologizing they did not have the pipe in stock. I used to use them a lot along with CupOJoes. Now that they both charge tax for my state I have been using SmokingPipes more often.
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Post by adui on Feb 22, 2023 14:10:53 GMT -5
I've only had one bad experience from Tobaccopipes. I ordered a pipe, they charged my card, two days later they sent an email apologizing they did not have the pipe in stock. I used to use them a lot along with CupOJoes. Now that they both charge tax for my state I have been using SmokingPipes more often. You got a refund I assume? |
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Zach
Pro Member
If you can't send money, send tobacco.
Posts: 4,359
First Name: Zach
Favorite Pipe: Too many currently, bound to change
Favorite Tobacco: Haunted Bookshop, Big 'N' Burley, Pegasus, Habana Daydream, OJK, Rum Twist, FVF, Escudo, Orlik Golden Sliced, Kendal Flake, Ennerdale
Location:
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Post by Zach on Feb 23, 2023 20:15:56 GMT -5
Tobaccopipes.com recently replaced a Pete Pub that had developed a flaw, while Peterson just gave me a bunch of gobbledegook. Just the other day I got a shipment from Tobaccopipes that contained a Brigham reamer with one leg frozen in place and not adjusting properly. I informed them and they are sending me an immediate replacement. That’s the kind of CS that builds loyalty. One result is that my last 5# of tobacco cost me more than I could have gotten it for from another vender. Nevermind. Good CS is always worth paying a little more IMO. I agree with you wholeheartedly. It is however unfortunate that your favorite tobacco (Z92 I assume you mean here) is made by them and costs more there (TobaccoPipes is owned now by Sutliff/Mac Baren) but they do carry more of their blends, and customer service is paramount. In a similar fashion, Missouri Meerschaum's own website sells their cobs for the most money, but at times I still order from them because they have the special edition cob releases and they tend to have the Sutliff/Missouri Meerschaum tins in stock for longer. (At a little higher price) |
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Post by don on Feb 23, 2023 21:17:00 GMT -5
Good to hear it. Another unnamed company lost my business years ago because they did not understand the concept of customer service.
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maierar
New Member
Posts: 4
Location:
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Post by maierar on Feb 24, 2023 7:58:04 GMT -5
Just don’t count on their “price match” policy.
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Post by Plainsman on Feb 24, 2023 8:37:56 GMT -5
I bet prices are higher because of non-compete agreements with their distributors.
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