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Post by headrott on Dec 6, 2018 1:42:27 GMT -5
So, I oredered 3 pounds of tobacco from 4Noggins on very very early Monday Morning (at 3:45AM-ish). I was expecting it to ship in the next day or two. When Tuesday nihgt (10:30PM PST) came around, I figured I would contact 4Noggins and find out if they are out of some of the tobacco(s) (even though if you try and order the three I bought, they say that they are "in stock") and/or they are so backed up that it's taking over 3 days to ship the tobaccos.
So, I contacted 4Noggins through their online e-mail address yesterday night. I was expecting a response today sometime, but being as it's 10:37PM PST, I am not expecting an online response tonight.
So, anyone knooe whay 'd up with 4Noggins? No shipping, no response? What gives?
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Post by Dramatwist on Dec 6, 2018 2:20:08 GMT -5
The last order I placed with 4 Noggins was for a Falcon bowl a few months ago. The website indicated that it was in stock. I watched it for a few days. Still showed in stock. I ordered. 3 days later, I received an email telling me it was not in stock, and offered me a different bowl. I accepted, though that was not what I wanted. Took 10 days to arrive. I still have not smoked it.
That was the last time I did business with them.
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Post by headrott on Dec 6, 2018 3:52:44 GMT -5
The last order I placed with 4 Noggins was for a Falcon bowl a few months ago. The website indicated that it was in stock. I watched it for a few days. Still showed in stock. I ordered. 3 days later, I received an email telling me it was not in stock, and offered me a different bowl. I accepted, though that was not what I wanted. Took 10 days to arrive. I still have not smoked it. That was the last time I did business with them. Hmmmm. Thanks for the response. Sorry about your experience. I have ordered about 7 or 8 other times through them, but have never had a problem. The most annoying part I find is I sent them an e-mail, but received no response to it. What's up wit that? |
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Post by Deleted on Dec 6, 2018 5:47:03 GMT -5
Once Rich sold the business to this guy Jeff I’ve made one order.....it arrived 6 days late and not what I ordered. I haven’t ordered again, Jeff can take days to respond to an email. Whereas Rich never took longer then 3 hours. No more 4Noggins for me right now!!!
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Post by Deleted on Dec 6, 2018 5:51:27 GMT -5
Sometimes Jeff answers emails, usually most of the time he cares less! I have pounds of Storm Front and Crossroads......I’m just fine👍
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Post by headrott on Dec 6, 2018 6:20:48 GMT -5
Once Rich sold the business to this guy Jeff I’ve made one order.....it arrived 6 days late and not what I ordered. I haven’t ordered again, Jeff can take days to respond to an email. Whereas Rich never took longer then 3 hours. No more 4Noggins for me right now!!! Yeah, it sounds like I am confusing Rich and Jeff and the way they run the business. This will be the last time I order from 4Noggins for a while. I'll stick with SP as I have never had a single problem with over 30 orders through them. |
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Post by Deleted on Dec 6, 2018 6:26:23 GMT -5
Once Rich sold the business to this guy Jeff I’ve made one order.....it arrived 6 days late and not what I ordered. I haven’t ordered again, Jeff can take days to respond to an email. Whereas Rich never took longer then 3 hours. No more 4Noggins for me right now!!! Yeah, it sounds like I am confusing Rich and Jeff and the way they run the business. This will be the last time I order from 4Noggins for a while. I'll stick with SP as I have never had a single problem with over 30 orders through them. When Rich owned and operated 4Noggins never an issue. During business hours he’d answer his cell phone, if/when I had to leave a message he always called back within an hour. NO customer care with the new owner! |
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chasingembers
Senior Member
Posts: 1,884 
First Name: Duane
Favorite Pipe: My Growing J. Everett Collection, Fifteen Day Bruce Weaver Set, Meerschaums, Oguz Simsek Skulls
Favorite Tobacco: Black Frigate,Solani Silver Flake, Yenidje Highlander, Angler's Dream, Watch City Slices, Salty Dogs, Mephisto, Ennerdale Flake, Rich Dark Honeydew, 1792 Flake
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Post by chasingembers on Dec 6, 2018 7:36:06 GMT -5
I'm being good.🤐
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Post by Wolfman on Dec 6, 2018 9:24:13 GMT -5
I’ve placed a number of orders since @lonecoyote aquatinted me with John Patton blends. I have not had any problems with my orders.
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Post by just ol ed on Dec 6, 2018 9:25:42 GMT -5
thanx for the comments etc. Did a small amt of bizness with 'em awhile back (great prices/service) but taking 'em off my list. As above...SP service always smooth & prompt
Ed Duncan, Batavia, NY
pipe/cigar since '62
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Post by mwps70 on Dec 6, 2018 9:54:50 GMT -5
I have been on their website multiple times but have never ordered anything form them. Hopefully they get there shite together.
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Post by Deleted on Dec 6, 2018 10:07:00 GMT -5
I’ve placed a number of orders since @lonecoyote aquatinted me with John Patton blends. I have not had any problems with my orders. Guess I’m to use to the way Rich handled his business before he sold. I sent four emails to Jeff, not one was answered. Maybe just my luck!!! |
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Post by peteguy on Dec 6, 2018 13:04:34 GMT -5
Sent an email to them maybe a month ago, never heard back.
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Post by headrott on Dec 6, 2018 13:16:27 GMT -5
Just received this replu from 4Noggins. Still not sure why it took 4 days to ship this order though? At least it's on it's way. Gregory, Your order #175355 has shipped and the tracking information is below. Thank you for your business! Shipped on 12/6/2018 using USPS Priority: 9405510200986770226689 Sincerely, www.4noggins.com |
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Post by william on Dec 6, 2018 13:26:47 GMT -5
When it comes to customer service, I would not want to compete with some of these online retailers. I have placed many (too many) orders over the last year with Smoking Pipes, Tobacco Pipes, and Mars. All three of them are pefect the first time every time. Any questions or concerns on my part were dealt with promptly. I think I will stick with them.
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Post by pepesdad1 on Dec 6, 2018 15:15:14 GMT -5
I'm not so good. Once you got used to the way Rich handled his business...he responded, he developed a personal relationship in that he would ship my tobacco before he received my check..because he knew me and knew I was not gonna stiff him...he had that kind of relationship with many folks I knew...once he sold the business to this guy, Jeff...4-Noggins has been in the crapper...just my unbiased opinion....actually it is biased because I won't even look on the website anymore...no reason, I will not do business with someone who doesn't give a crap about my business...he acts like "I don't need his business"...he is right, he doesn't and won't get my business.... ever. I'll do without before doing business with him...or P&C for that matter. |
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Post by Deleted on Dec 6, 2018 15:51:13 GMT -5
I'm not so good. Once you got used to the way Rich handled his business...he responded, he developed a personal relationship in that he would ship my tobacco before he received my check..because he knew me and knew I was not gonna stiff him...he had that kind of relationship with many folks I knew...once he sold the business to this guy, Jeff...4-Noggins has been in the crapper...just my unbiased opinion....actually it is biased because I won't even look on the website anymore...no reason, I will not do business with someone who doesn't give a crap about my business...he acts like "I don't need his business"...he is right, he doesn't and won't get my business.... ever. I'll do without before doing business with him...or P&C for that matter. OMG, are you ticked off......but I feel them the same way👍 |
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Post by pepesdad1 on Dec 6, 2018 15:58:51 GMT -5
I'm not so good. Once you got used to the way Rich handled his business...he responded, he developed a personal relationship in that he would ship my tobacco before he received my check..because he knew me and knew I was not gonna stiff him...he had that kind of relationship with many folks I knew...once he sold the business to this guy, Jeff...4-Noggins has been in the crapper...just my unbiased opinion....actually it is biased because I won't even look on the website anymore...no reason, I will not do business with someone who doesn't give a crap about my business...he acts like "I don't need his business"...he is right, he doesn't and won't get my business.... ever. I'll do without before doing business with him...or P&C for that matter. OMG, are you ticked off......but I feel them same way👍 Yeah, I'm pissed with both of them. They act like they don't care about what service they give to the very people who are their customers. Like you, I expect to be treated with a modicum of decency and respect. It is we who keep their businesses alive...not just you and me but all of us who deal with them...so, yeah, when I email them or they tell me something, I expect it to be the truth and not just some BS to be done with me....they've succeeded...I'm done with them! |
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Post by kbareit on Dec 6, 2018 18:29:45 GMT -5
Looks like I won't be in a hurry to deal with them. I pretty happy with SP and have ordered from P&C. The only problem I have with P&C is they run deals but are always out of stock as soon as they put it up.
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Post by Dramatwist on Dec 6, 2018 20:51:40 GMT -5
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Post by pepesdad1 on Dec 6, 2018 20:57:16 GMT -5
Smart man^^^^. If you want to be aggravated or pissed off...then definitely call up 4-Noggins or P&C...they will be happy to fulfill your wishes.
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Post by swampgrizzly on Dec 9, 2018 0:08:51 GMT -5
For a couple of months now I've been experiencing a warning that "My connection to this site is not fully secured" when I check on the 4 Noggins security site information. I have emailed 4 Noggins about this concern and have never received a rely. I've avoided doing business with them because of the warning. Has anyone else seen this warning when checking 4 Noggins security site info?
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Post by Deleted on Dec 9, 2018 1:38:11 GMT -5
What DramaTwist said. I cant believe I just agreed with Martin. LMAO
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Post by Deleted on Dec 9, 2018 1:53:08 GMT -5
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