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Post by oldcajun123 on Jun 10, 2019 10:25:55 GMT -5
I’ve been a customer of DTV for 25 yrs. Son a Surgery Tech came home to stay with the old folks, helping him hookup his flat screen tv in his room, we hooked it to a basic receiver in the second bedroom. No signal thru the HDMI cable, told him, go get my DVR Box in the pipe room, it’s newer. Hooking it up Viola, signal. Good to go. Now the sad part AT&T has gobbled up DTV, I am routed to a person that will help me, the only problem, a Cajun talking to an Indian who doesn’t scalp you maybe has humor in it, but I couldn’t understand the young lady, in her defense, it’s another language and she’s just doing her job. After telling her about the broke receiver , and wanting to upgrade, she says 200$, WHAT I SAID, NO WAY, we go thru a password dance, and then she asks security question, what’s my favorite Actor, I tell her JOHN WAYNE, How do you spell it she said, WHAT, YOU DONT KNOW HOW TO SPELL John Wayne, give me your Supervisor, I wait, I’ve been on the phone over an hour and a half. Finally I get a Man who is also hard to understand. I finally get a basic receiver, in exchange, I fell him my receiver is 11 yrs old, they really got there moneIES worth out of that equipment and me, it flew over his head. I’m waiting for the eqipment. AT&T F^~K YOU. PS yes I tried 4 different HDMI Cables and no signal.
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Post by pepesdad1 on Jun 10, 2019 11:33:22 GMT -5
Just one of the reasons I got rid of all that crap...wife watches her movies on netflix, hulu, yada yada..I get my news from internet...three TVs and only one is being used...been over 15 years since we got rid of the $100.00 per month with crap for programming...haven't missed a thing except having an extra $100.00 per month to spend on groceries or whatever I/we want.
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Post by mgtarheel on Jun 10, 2019 11:40:57 GMT -5
Yes, dealing with call centers and foreign call reps. is a pain in the a**
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Post by Legend Lover on Jun 10, 2019 11:47:19 GMT -5
I've nothing against the call centre workers in other countries. Like you say, they are doing their jobs...
However, the language barrier (or should I say, communication barrier) is a pain, to the point where I would pay extra to have a service supported by UK call centres.
In fact, that's often a selling point over here. Places advertise as having UK call centres.
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Post by toshtego on Jun 10, 2019 11:47:39 GMT -5
I have gotten better communicating with people in India and the Philippines who handle my problems. For the most part, they want to help. It takes a minute or so to re-tune my ear but I get there. That is the way of things now. No longer do we get to talk with someone like Ernestine the Telephone Operator.
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Post by puffy on Jun 10, 2019 11:58:09 GMT -5
I don't live far from an AT&T office.If I have a problem I just go there.They usually take care of it..I'm not much of a phone person..Only if I haft to be.
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Post by sperrytops on Jun 10, 2019 12:34:14 GMT -5
My sister went through hell disconnecting my mother's ATT DirectTV after she (my mother) passed away. They wanted death certificates and proof of power of attorney. Just to disconnect from them. I'll never use them. Note: no language problem. Just dba problem.
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Post by Cramptholomew on Jun 10, 2019 12:53:59 GMT -5
It took me 5 phone calls and 2 online help chats to get my service disconnected. I heard horror stories about people being billed for service they thought was disconnected. So, I called almost everyday for a week, and then moved in to chat. Every time I called in they had no idea my service was supposed to be cancelled.
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Post by roadsdiverged on Jun 10, 2019 13:04:51 GMT -5
Att is a huge pain. I've been paying for 2 additional lines that I asked to have cancelled over a year ago. As soon as my contract is up with them, it's not getting renewed.
DirecTV is a whole different hassle. One that I dont have to deal with any longer.
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Post by Deleted on Jun 10, 2019 13:10:54 GMT -5
Don't want, need and cant afford. Antenna and WiFi and that's all I need and a pipe, coffee cup and some flip flops and a big soda and lots of other things. No Hulu, Brit Box, Dish Network, Amazon Fire, Net Flicks or whatever else they are streaming and oh cable, HBO, Show Time, TMC etc etc.
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Post by sperrytops on Jun 10, 2019 13:15:06 GMT -5
Don't want, need and cant afford. Antenna and WiFi and that's all I need and a pipe, coffee cup and some flip flops and a big soda and lots of other things. No Hulu, Brit Box, Dish Network, Amazon Fire, Net Flicks or whatever else they are streaming and oh cable, HBO, Show Time, TMC etc etc. I think you covered them all, Sean. I feel your pain. It is mine as well, though I do use some of those services. What ever happened to the old days when a land line to your home was $20 a month and TV was free? Oh well, it was a lousy picture anyway. |
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Jagfandaddy
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Post by Jagfandaddy on Jun 10, 2019 17:51:55 GMT -5
It's really sad how big companies have outsourced their call centers. I know the company that I work for over the past 30 years has outsourced a lot of departments. That word "outsource" is a cuss work around my job.
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Post by Deleted on Jun 10, 2019 18:15:02 GMT -5
OC, Can't blame ya at all sir, in fact I feel your pain not only with trying to communicate with someone that hasn't a clue about the English language but, is denser then dried cow manure. Not to mention AT&T use to be good when they were still with Ma Bell but, now on there own and with this wireless internet there real POS's. I've got Dish and they aint so bad but, would love to go back to cable if they had it out here but, alas. Internet and phone I have Hughes which again is wireless, not too bad, except what I have to pay for it but, again all I could get in the sticks. If you can get cable sir, do it, weather has little effect on it unless of course a tornado happens to drop by. I don't know about Hulu, Netflix or that other stuff, just trying to keep it K.I.S.S. here in the sticks.  |
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Post by toshtego on Jun 10, 2019 18:21:38 GMT -5
My sister went through hell disconnecting my mother's ATT DirectTV after she (my mother) passed away. They wanted death certificates and proof of power of attorney. Just to disconnect from them. I'll never use them. Note: no language problem. Just dba problem. I remember when I disconnected Direct TV. They hung on like a gator on a carcass. Never ever let them auto debit your bank account! Or any other company. |
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Post by sperrytops on Jun 10, 2019 18:59:34 GMT -5
My sister went through hell disconnecting my mother's ATT DirectTV after she (my mother) passed away. They wanted death certificates and proof of power of attorney. Just to disconnect from them. I'll never use them. Note: no language problem. Just dba problem. I remember when I disconnected Direct TV. They hung on like a gator on a carcass. Never ever let them auto debit your bank account! Or any other company. You got that right. I prefer to get online and pay each bill individually every month. |
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Post by pepesdad1 on Jun 10, 2019 19:14:56 GMT -5
I remember when I disconnected Direct TV. They hung on like a gator on a carcass. Never ever let them auto debit your bank account! Or any other company. You got that right. I prefer to get online and pay each bill individually every month. AAAhhggg...over my dead sorry a s s carcass...might as well hand them the check book. |
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Jagfandaddy
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Post by Jagfandaddy on Jun 10, 2019 21:23:42 GMT -5
You got that right. I prefer to get online and pay each bill individually every month. AAAhhggg...over my dead sorry a s s carcass...might as well hand them the check book. Amen to that!! |
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Mac
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Post by Mac on Jun 11, 2019 0:26:18 GMT -5
I always try to call when foreign call centers may be offline, or at least insist on speaking with someone I can understand.
A box that's 11 years old or more may not be able to receive anything as they- DIRECTV®- changed systems in order to be able to broadcast more HDR, and laterUHD. Sorry you had that experience.
I have DIRECTV®, Netflix and Prime, and use all of them too much.
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Post by trailboss on Jun 11, 2019 1:34:20 GMT -5
Directv went downhill before the AT&T buyout for me.
After 25 years with them I got an oral agreement to cancel a contract since I put my house on the market.
A few years later, I found out my FICA score took a 150 point hit.... it was listed as being on par with failure to pay a credit card off the way they filed.
I hope the company goes bankrupt....
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Post by Deleted on Jun 11, 2019 6:14:40 GMT -5
In regards to the old boxes when I still had Direct Tv you could purchase the boxes from Sears and they had a SIM card. When I made a cross country move many years ago and cancelled my subscription they were not very happy that I owned my boxes. Heck this probably 20 years ago when they were purchased. As for ATT they say I owe them 500 for some unknown item when I turned in everything cables and all. ATT also got me for roaming fee's to the tune of 1500 dollars many many years ago. Most folks have forgot when ATT sold their old land line equipment to Carlos Slim as they built cell towers the shareholders took a royal beating.
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Post by instymp on Jun 11, 2019 17:12:03 GMT -5
Direct TV customer service took a dump when ATT bought them.
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Post by bigwoolie on Jun 11, 2019 17:19:00 GMT -5
I don't use any of 'em, don't even own a TV. My blood pressure and harmonious outlook on life is the better for it.
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Post by pepesdad1 on Jun 11, 2019 18:17:59 GMT -5
I don't use any of 'em, don't even own a TV. My blood pressure and harmonious outlook on life is the better for it. That's the way I look at it...less I know of the violence and crap that happens, the happier I am. |
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Post by trailboss on Jun 11, 2019 19:03:09 GMT -5
I don't use any of 'em, don't even own a TV. My blood pressure and harmonious outlook on life is the better for it. I would rid myself of tv if I wasn’t married....I am pretty selective on what I watch. |
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Post by Ronv69 on Jun 11, 2019 19:20:42 GMT -5
I have to say that the service from Comcast has improved greatly. Of course they charge enough for it. 😨😨
When I was working the boss wanted to know why I bought Dell Optiplex workstations instead of their cheaper lines. I put him online with the standard tech support that comes with the Inspiron support and he never questioned any of my decisions again. Cisco night support was out of Australia. Slight language barrier but always good.
I have a friend/co-worker for 20 years who is from Southern India and I hardly ever understand anything he says. Great guy and a good programmer though. It's funny because I can understand his father better than him.
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Post by Deleted on Jun 11, 2019 23:58:58 GMT -5
Everytime I select a channel on DTV, it's one that has to have a special subscription, can’t wait to get rid of it, Dish Network is even more crappier.
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Post by dervis on Jun 12, 2019 10:37:20 GMT -5
Another story to lead me to the conclusion not having TV actually produces less stress in my life. Hope it gets worked out soon!
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stone
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Post by stone on Jun 12, 2019 12:27:03 GMT -5
AT&T is probably the most disorganized, and criminally ignorant of their customers, of any company in the world and they just keep buying up their competition. It's time for the government to step in again and actually dismantle them this time.
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Mac
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Post by Mac on Jun 12, 2019 13:16:25 GMT -5
Everytime I select a channel on DTV, it's one that has to have a special subscription, can’t wait to get rid of it, Dish Network is even more crappier. Make a Favorite Guide (Info-> Favorites) with just the channels you already have subbed to. That will decrease disappointment. |
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Post by Penzaholic on Oct 23, 2019 12:11:21 GMT -5
We finally got rid of Direct TV . Switched over to YouTube tv for 1/2 the price.
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