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Post by Deleted on Aug 9, 2019 14:08:15 GMT -5
The Savinelli Venere line is being discontinued and being sold at an appreciable discount, so when an unsmoked example showed up at Estates priced $35.00 higher, I wrote them. The pipe had been purchased before the discontinuation, accounting for the higher price. It was promptly corrected and repriced in line with the closeout price.
My email was sent at midnight, answered, and problem corrected by 10:00 AM this morning. That's the way to run an ethical business model, imo.
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Post by roadsdiverged on Aug 9, 2019 16:02:59 GMT -5
They go above and beyond with their customer service. I was interested in an estate pipe a while back and asked for a better picture of the "chatter marks." They replied with about 10 pictures in no time. I've called and had them add stuff to my orders and change stuff with no problems. The 2 times I asked them a question about a product that I received they sent out a replacement that same day and told me to keep the original.
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Post by trailboss on Aug 9, 2019 17:05:44 GMT -5
From what I have learned about Sykes since I took back up smoking, he was pretty much a pioneer in the online sales of pipes, and certainly understands that poor customer service will flame up quickly on the interweb. He is pretty savvy in the world of being an online merchant, and his ethical practices are systemic through the rank and file.
Sometimes the prices on estate pipes are a bit high for my tastes, but that is the free market at work.
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Post by Legend Lover on Aug 9, 2019 17:53:34 GMT -5
That's an example of sterling customer service. They are obviously run by high calibre people.
Many other businesses could learn a thing or two about them.
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