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Post by sperrytops on Jan 14, 2020 19:53:30 GMT -5
I just received this email from Pipes and Cigars. It seems very strange to me and seems to border on phishing. I'm not even certain it's a legitimate email from P&C. I'm curious if any others here on the Patch have received anything similar. Of course I did not respond and will not as it is asking for personal information that could be used for identity theft. Note that it says thanks for a recent purchase. I Have not ordered anything from P&C for years.
"Dear xxxxxxxxxxxxxxx,
Thank you for choosing Pipes and Cigars for your recent purchase. We require that you must be at least 21 years old to purchase tobacco products and unfortunately our Age Verification Team requires some more information to verify your age. We know you want your order and we want to get it to you ASAP, however we're unable to ship your order until your age has been verified.
To assure that you are of legal age to purchase tobacco products, we use a third party company, Veratad Technologies. With the information provided, Veratad was unable to confirm your age in comparison with the information contained in their databases. We will do everything we can to make this as easy as possible and are committed to providing you with the highest level of service, while maintaining the privacy and security of your personal information.
Once we obtain age verification, we will be able to complete and ship your order. At your convenience, please confirm the following information:
How does your name appear on your driver's license, passport or state issued ID?
Have you recently had a name change (marriage, divorce etc.)?
How does your address appear on your driver's license, passport or state issued ID? Has there been any changes in the past 5 years?
If any of the above information is different from the information provided with your order, simply email the new information to verify@pipesandcigars.com. Once we've verified your age we'll process and ship your order.
If through these methods we're unable to verify your age, we'll need to obtain a copy of a government issued ID that confirms your name and date of birth. A copy of your ID can be e-mailed to verify@pipesandcigars.com or faxed to 610-849-2103.
You only need to be verified once, so we'll never ask you for this information again. If we do not hear back from you within 5 business days, the order will be canceled.
Thank you for your time.
Respectfully,
Age Verification Specialists
Pipes and Cigars"
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Post by Ronv69 on Jan 14, 2020 19:55:25 GMT -5
Somebody must have gotten their mailing list. It's a scam, ignore it or forward it to P&C.
Edit :
I have ordered from them recently and I didn't get an email.
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Mac
Full Member
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Post by Mac on Jan 14, 2020 20:18:25 GMT -5
Ya, hit the delete button or just send them your bank account number, PW and all CC info. Will save a lot of back and forth for sure!
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Post by peteguy on Jan 14, 2020 20:30:56 GMT -5
Geez, this company struggles more than any other. I wouldn't answer it and would order from elsewhere.
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Post by Deleted on Jan 14, 2020 20:39:19 GMT -5
Winner, Winner free chicken dinner ^^^^^^^ this method works best for me. I also avoid Cigars International as well because it is the same people average shipping time ten working days from Penn to Tejas.
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Post by trailboss on Jan 14, 2020 22:27:35 GMT -5
I would place a call to P&C if you are concerned, Veratad sounds legitimate, but I would contact them directly and ask if they provide the service to P&C as opposed to clicking on a link. (Or Call P&C) veratad.com/With the FDA rules and the new law imposed on 1/1/2020 requiring a tobacco consumer to be 21, they are probably just contacting everyone in the database and covering themselves. I certainly don't blame them...writing big checks to the government for non-compliance sucks. Smokingpipes asked for age verification from me a few years ago, as did another online vendor.. the name escapes me though.
You guys must have all shared your banking info with a Nigerian willing to cut you in on the deal, in order to be so spooked.  |
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Post by trailboss on Jan 14, 2020 22:40:12 GMT -5
Somebody must have gotten their mailing list. It's a scam, ignore it or forward it to P&C. Edit : I have ordered from them recently and I didn't get an email. Well hell, they know that you are a day older than dirt, fart tobacco carbon dust...pretty easy to peg you.  |
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Post by Ronv69 on Jan 14, 2020 23:27:16 GMT -5
Somebody must have gotten their mailing list. It's a scam, ignore it or forward it to P&C. Edit : I have ordered from them recently and I didn't get an email. Well hell, they know that you are a day older than dirt, fart tobacco carbon dust...pretty easy to peg you. You just be careful hauling that toxic waste! |
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Post by Stearmandriver on Jan 14, 2020 23:39:43 GMT -5
The fact that they ask you to email an address at the pipesandcigars.com domain, vs "click this link to verify", makes me think it's probably legit, though clumsy. Good news is, since you aren't waiting on an order, you can just ignore it either way. Don't send them a darn thing.
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Post by monbla256 on Jan 14, 2020 23:51:23 GMT -5
Use the phone and ask them directly about this e-mail. DON'T use the puter to reply till you are sure of it's veracity. 
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Post by papipeguy on Jan 15, 2020 7:37:56 GMT -5
I placed an order with tobaccopipes.com a while ago and they called me for age verification. I scanned my drivers license and emailed it to the. I had to do the same with SP a couple of years ago. We'll be seeing more of this as the year rolls on.
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Post by sperrytops on Jan 15, 2020 12:17:14 GMT -5
I placed an order with tobaccopipes.com a while ago and they called me for age verification. I scanned my drivers license and emailed it to the. I had to do the same with SP a couple of years ago. We'll be seeing more of this as the year rolls on. Interesting. Well if that's what's happening they're going to lose my business. I don't provide that information to anyone email, phone or fax. I'll just have to live off my cellar. I hope I have enough...  |
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Post by Baboo on Jan 15, 2020 14:51:04 GMT -5
Whomever chooses to attempt this ID stunt with me will lose the sale, if not all my future biz. If they don't know me and my longstanding patronage by now they never will, OR they will pay the extra 5 bucks out of their own copper till to verify my good standing.
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briarbuck
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Post by briarbuck on Jan 15, 2020 15:33:51 GMT -5
That's nothing. I have $25,0000,000 about to hit my account. I helped out an African King get his money out of the country for his family.
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Post by monbla256 on Jan 15, 2020 18:42:06 GMT -5
I placed an order with tobaccopipes.com a while ago and they called me for age verification. I scanned my drivers license and emailed it to the. I had to do the same with SP a couple of years ago. We'll be seeing more of this as the year rolls on. Interesting. Well if that's what's happening they're going to lose my business. I don't provide that information to anyone email, phone or fax. I'll just have to live off my cellar. I hope I have enough... |
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Post by Stearmandriver on Jan 15, 2020 20:01:28 GMT -5
Interesting. Well if that's what's happening they're going to lose my business. I don't provide that information to anyone email, phone or fax. I'll just have to live off my cellar. I hope I have enough... [img src="//storage.forums.net/forum/images/smiley/embarrassed.png" class="smile" alt=" "] Yup. Annoying for sure, but I guess you can't blame a business for complying with a new law. We're lucky there's still any online tobacco sales at all... if this is what it takes to delay the eventual total shutdown, so be it. |
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Post by sperrytops on Jan 15, 2020 22:53:31 GMT -5
Get used to it! It's federal law and ALL purveyors of tobacco and tobacco products have to verify if you are 21! I went to a B&M last week and bought some baccy and they asked for my age verification. Yup. Annoying for sure, but I guess you can't blame a business for complying with a new law. We're lucky there's still any online tobacco sales at all... if this is what it takes to delay the eventual total shutdown, so be it. No, I don't have to get used to it. So far I order from SP and TP and they don't ask for any id. P&C asked and I didn't even order from them. Sounds more like a P&C desperation problem or a scam. |
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Post by Legend Lover on Jan 16, 2020 11:45:29 GMT -5
Could it be that a kind person has purchased some tobacco for you and they are looking verification that they are sending it to someone of age?
I would at least ring up P&C and check with them first before deleting the email.
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Post by sperrytops on Jan 16, 2020 13:52:09 GMT -5
Could it be that a kind person has purchased some tobacco for you and they are looking verification that they are sending it to someone of age? I would at least ring up P&C and check with them first before deleting the email. Hadn't thought of that. I did contact P&C by email and I haven't had a response. |
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Post by peteguy on Jan 16, 2020 15:17:33 GMT -5
The problem here is Perry did not order from them and hasn't in years. If you look at P&C website and go to the Privacy page it clearly states this is how they do business. What is wrong about this entire thing is without an order pending, this is data mining.
If someone else placed an order for him then the email should state this or they should use the telephone (which they say they do in the privacy statement). If they wan't to proactively go into their database and data mine old accounts, then they need to change their website to reflect this and ask for approval from you, as a consumer, when you sign up on their site.
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Post by hvacpipeguy on Jan 18, 2020 9:46:36 GMT -5
I had the same email years ago. It's legit. Had to send them a photo of my driver's license. Since it appears to be the same stock email I got, I doubt it has anything to do with the new FDA laws, especially considering they have no way to enforce it. When you place an order, they cross check your name and address with public records. Before I moved out on my own, there wasn't enough public records on me, hence the verification. It sucks, and I am frankly disgusted and ashamed with the whole nanny state system, but this is not a new thing for them. I will say they only asked once and have never asked for verification again.
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Post by Deleted on Jan 20, 2020 3:55:18 GMT -5
I had the same email years ago. It's legit. Had to send them a photo of my driver's license. Seems like I may have had to do that, too, when I first started ordering from them. |
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Post by Legend Lover on Jan 20, 2020 4:03:35 GMT -5
I just received this email from Pipes and Cigars. It seems very strange to me and seems to border on phishing. I'm not even certain it's a legitimate email from P&C. I'm curious if any others here on the Patch have received anything similar. Of course I did not respond and will not as it is asking for personal information that could be used for identity theft. Note that it says thanks for a recent purchase. I Have not ordered anything from P&C for years. Then I wonder if they are going through their database and sending this email to all past customers who haven't provided this information. Since an order hasn't been placed in years, you might fall into that catchment. vov |
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Post by sperrytops on Jan 21, 2020 12:50:46 GMT -5
 Well, folks, I need to own up to a big error. I did place an order with P&C and completely forgot about it. It was the first order I've placed with them in years, so that part was true at least until a few weeks ago. Must be old age setting in. I ordered 2 tins of the new SPC blends. Anyway, the interesting part was this response I got to my inquiry from P&C: Thank you for contacting us! The state of California recently passed a law that changes the way we are required to verify the age of billing and shipping parties. As of January 1st, 2020 these laws have gone into effect. Going forward, the shipping party will receive a phone call from us before your order ships. Please ensure that a valid phone number is provided for the recipient of the shipment so we can get in contact with them. The purpose of this law is to prevent people under the age of 21 from intercepting packages containing tobacco products. This call will automatically be made to the phone number associated with your billing address. All deliveries will now require the signature of an individual over the age of 21. As a result, all orders will now be shipped with UPS. For more information, please visit your state’s website below. leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201920200SB39We apologize for any inconvenience this may cause. If we can assist you with anything further, please let us know. We’ll be happy to help! Sincerely, Becky Customer Service This is amazingly convoluted. You have to sign for every shipment and the delivery guy has to verify your age? California has really gone off the deep end on this one. They're afraid of people under the age of 21 INTERCEPTING orders? wow 
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Post by Ronv69 on Jan 21, 2020 13:27:19 GMT -5
Getting old is rough. We can make some really big mistakes, knowing that we are absolutely right all along. I have to triple think everything these days.
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Post by Baboo on Jan 21, 2020 17:31:42 GMT -5
Well now that clinches it... P&C and any others are OFF my list of vendors if this signaturere requirement comes to Florida. I am rarely home when UPS delivers, and their nearest outlet is an hours drive from home for package pickup.
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Post by peteguy on Jan 21, 2020 17:48:47 GMT -5
Makes sense now. They did/are doing exactly what is in their policy. You should send them a dented tin of Mixture 79 and ask for forgiveness.
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Post by sperrytops on Jan 21, 2020 17:50:03 GMT -5
Makes sense now. They did/are doing exactly what is in their policy. You should send them a dented tin of Mixture 79 and ask for forgiveness. lol |
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Post by Ronv69 on Jan 21, 2020 18:25:51 GMT -5
Well now that clinches it... P&C and any others are OFF my list of vendors if this signaturere requirement comes to Florida. I am rarely home when UPS delivers, and their nearest outlet is an hours drive from home for package pickup. I know that this should be obvious, but Florida is different than California. |
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Post by Baboo on Jan 21, 2020 19:08:50 GMT -5
Well now that clinches it... P&C and any others are OFF my list of vendors if this signaturere requirement comes to Florida. I am rarely home when UPS delivers, and their nearest outlet is an hours drive from home for package pickup. I know that this should be obvious, but Florida is different than California. Not really... we both grow oranges. I did say "if this signaturere requirement comes to Florida." "If", being the operative qualifier. |
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Well, folks, I need to own up to a big error. I did place an order with P&C and completely forgot about it. It was the first order I've placed with them in years, so that part was true at least until a few weeks ago. Must be old age setting in. I ordered 2 tins of the new SPC blends. Anyway, the interesting part was this response I got to my inquiry from P&C:
